These Terms and Conditions govern the provision of cleaning services by Cleaners Colliers Wood to residential and commercial clients within Colliers Wood and surrounding areas. By placing a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before making a reservation for any cleaning service.
In these Terms and Conditions, the following definitions apply:
Client means any individual, company, or organisation requesting or receiving cleaning services from Cleaners Colliers Wood.
Company means Cleaners Colliers Wood, the provider of cleaning services.
Service means any cleaning service offered by the Company, including but not limited to regular domestic cleaning, end of tenancy cleaning, one off deep cleaning, commercial cleaning, and specialist cleaning services.
Cleaner means any person engaged by the Company to carry out the Service.
Premises means the property or location at which the Service is to be performed.
The Company provides professional cleaning services within Colliers Wood and nearby areas. The specific tasks, frequency, and duration of the Service will be agreed with the Client at the time of booking. Any additional tasks requested on site are subject to the Cleaners availability, safety considerations, and any additional charges that may apply.
The Company reserves the right to amend the range of services offered or to refuse any work that it considers unsafe, unsuitable for standard cleaning methods, or outside the agreed scope.
3.1 Bookings may be made through the Companys designated booking channels. By placing a booking, the Client confirms that they have the authority to do so and that all information provided is accurate and complete.
3.2 The Client must provide full and accurate details of the Premises, including access instructions, parking information, and any relevant security measures. Any delay or inability to access the Premises caused by incomplete or incorrect information may result in additional charges.
3.3 The Company will confirm the booking details, including date, time, type of Service, and applicable rates. A booking is not considered accepted until it has been confirmed by the Company.
3.4 The Company reserves the right to decline a booking or to cancel a confirmed booking where it reasonably believes that it cannot provide the Service safely, effectively, or in compliance with applicable regulations.
4.1 The Client is responsible for providing safe and reasonable access to the Premises at the agreed time. This may include arranging keys, entry codes, or ensuring that someone is present to grant access.
4.2 If the Cleaner is unable to gain access to the Premises, waiting time and any subsequent visits may be charged at the standard rate or at a minimum call out fee, as determined by the Company.
4.3 The Client must ensure that the Premises are safe to enter and occupy, with no hazards that may endanger the Cleaner, including but not limited to exposed wiring, structural instability, or the presence of hazardous substances.
5.1 The Client agrees to provide the Company and its Cleaners with all necessary information regarding the Premises, including any delicate surfaces, items requiring special care, or areas that must not be cleaned or accessed.
5.2 The Client shall ensure that children, pets, and other occupants do not interfere with the performance of the Service and that the environment is reasonably tidy so that cleaning can be carried out efficiently.
5.3 The Client shall notify the Company of any existing damage or defects at the Premises before the Service begins, including but not limited to cracked glass, loose fixtures, or stained carpets. Failure to do so may affect the Companys assessment of any subsequent damage claims.
6.1 Unless otherwise agreed, the Company will provide its own cleaning products and equipment necessary to carry out the Service, suitable for general domestic and commercial cleaning.
6.2 Where the Client requests the use of their own products or equipment, the Client is responsible for ensuring that such products are safe, suitable for the intended use, and in full working order. The Company accepts no liability for any negative outcome resulting from the use of Client provided products or equipment.
6.3 The Company may decline to use any product or equipment that it considers unsafe, ineffective, or inappropriate for the task required.
7.1 The Client agrees to pay the charges for the Service as quoted by the Company at the time of booking. Rates may be hourly, per visit, or fixed price for specified jobs, such as end of tenancy or deep cleaning.
7.2 Payment terms will be communicated at the time of booking. Unless otherwise agreed, payment is due on or before the day the Service is provided. For ongoing regular cleaning arrangements, the Company may invoice weekly or monthly in advance or in arrears.
7.3 The Company reserves the right to request deposits or prepayments for certain services, particularly for larger or specialist jobs. Such deposits may be non refundable in the event of late cancellation, as detailed in the cancellation policy.
7.4 If payment is not received by the due date, the Company may suspend or cancel future services and may charge interest or late payment fees, subject to applicable law. The Client will be responsible for all reasonable costs incurred by the Company in recovering overdue amounts.
8.1 The Client may cancel or reschedule a booking by giving the Company the minimum notice period specified at the time of booking. Where no separate notice period is specified, the default minimum notice period is 24 hours before the scheduled start time.
8.2 Cancellations or rescheduling with less than the minimum notice may incur a charge up to the full value of the booked Service, at the Companys discretion. This is to cover administrative costs and loss of the reserved time slot.
8.3 If the Cleaner is unable to carry out the Service due to circumstances beyond the Companys reasonable control, including severe weather, transport disruption, or illness, the Company will offer to reschedule the Service at a mutually convenient time. The Company shall not be liable for any loss or inconvenience arising from such cancellations or delays.
8.4 Repeated cancellations or rescheduling by the Client may result in the Company terminating the ongoing service arrangement.
9.1 The Company aims to deliver a high standard of cleaning services across Colliers Wood and the nearby service area. If the Client is dissatisfied with any aspect of the Service, they should notify the Company as soon as possible, and in any event within 24 hours of the Service being completed.
9.2 Upon receiving a complaint, the Company will investigate and, where appropriate, may offer to rectify any issues by arranging a re clean of the affected areas, subject to reasonable conditions. The Companys liability in respect of service quality is limited to the cost of providing a further cleaning service to rectify the issue.
10.1 The Company will exercise reasonable care and skill in providing the Service. The Company carries insurance appropriate to its business. Details of such insurance can be provided on request.
10.2 The Companys liability for any loss or damage arising from the provision of the Service shall be limited to direct losses only and to a maximum amount equivalent to the charges paid by the Client for the specific Service in question.
10.3 The Company shall not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of use, or loss of opportunity, arising from or in connection with the Service.
10.4 The Company is not liable for normal wear and tear, pre existing damage, or deterioration of items or surfaces that could not be cleaned adequately using reasonable methods. The Company shall not be responsible for defects or damage caused by the use of inappropriate or faulty materials, installation, or previous cleaning attempts.
10.5 The Client is responsible for securing cash, jewellery, art, and other valuable items before the Cleaner attends the Premises. The Company shall not be liable for any loss of such items unless it is proven that the loss was caused by the deliberate act of a Cleaner while performing the Service.
11.1 The Company will handle routine household and commercial waste arising from general cleaning activities in accordance with applicable waste management regulations. This may include the use of standard refuse and recycling facilities provided at the Premises.
11.2 The Company is not licensed to remove or transport large volumes of waste, hazardous waste, clinical waste, or regulated materials from the Premises. Such waste must be managed by licensed waste carriers or relevant specialist services.
11.3 The Client must disclose the presence of any potentially hazardous materials, such as asbestos, sharps, bodily fluids, or chemical substances, before the Service commences. The Company may refuse to handle such materials or may require additional safety measures and charges.
11.4 The Client agrees not to request or require the Cleaner to act in breach of any waste disposal or environmental legislation. If the Cleaner is asked to dispose of items in a manner inconsistent with applicable regulations, they will decline the request.
12.1 The Company is committed to operating in a safe and responsible manner. Cleaners will follow health and safety guidelines when carrying out the Service, including the use of appropriate protective equipment where necessary.
12.2 The Client must inform the Company of any health and safety risks present at the Premises and must take reasonable steps to remove or minimise such risks.
12.3 Cleaners are instructed not to undertake tasks that require specialist licenses or skills, such as electrical repairs, heavy lifting beyond safe limits, or working at unsafe heights. The Company reserves the right to decline any task that may jeopardise health and safety.
13.1 Where the Client provides keys or access devices, the Company will take reasonable care to safeguard them and use them only for the purpose of delivering the Service.
13.2 In the unlikely event that keys are lost by a Cleaner, the Companys liability will be limited to the reasonable cost of key replacement and, where justified, the replacement of related locks. The Company is not responsible for any additional or consequential security related costs unless required by law.
14.1 The Company will handle personal information about Clients in accordance with applicable data protection laws. Information will be used only for the purpose of managing bookings, providing the Service, processing payments, and related administration.
14.2 The Company and its Cleaners will treat details about the Client and the Premises as confidential and will not disclose such information to third parties except where required for the performance of the Service, for legal reasons, or with the Clients consent.
15.1 Either party may terminate a regular or ongoing cleaning arrangement by giving the notice period agreed at the outset of the service relationship. Where no separate notice period has been agreed, the default notice period is 14 days.
15.2 The Company may terminate the Service with immediate effect if the Client fails to pay for the Service, behaves abusively towards Cleaners, requests services that are unlawful or unsafe, or otherwise breaches these Terms and Conditions.
16.1 The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, industry practice, or business operations.
16.2 The version of the Terms and Conditions in force at the time of booking will apply to that specific Service. For ongoing arrangements, the Company will notify Clients of any material changes, and continued use of the Service after such notification will constitute acceptance of the revised Terms and Conditions.
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
18.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted.
18.2 Any modification or deletion of a provision under this clause shall not affect the validity and enforceability of the remaining provisions.
19.1 These Terms and Conditions constitute the entire agreement between the Company and the Client in relation to the provision of cleaning services and supersede any prior understandings, agreements, or representations, whether written or oral, relating to the same subject matter.
19.2 No variation of these Terms and Conditions shall be effective unless agreed in writing by the Company.
There is no need to pay through the nose for a cleaning service provided by our professional cleaners Colliers Wood. Call us today for a free stimate.
Price List
| Carpet Cleaning | £ 55 |
| Upholstery Cleaning | £ 55 |
| End of Tenancy Cleaning | £ 95 |
| Domestic Cleaning | £ 13.50 |
| Regular Cleaning | £ 13.50 |
| Office Cleaning | £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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