This Health and Safety policy sets out the principles and procedures that guide safe working practices for cleaners operating in and around Colliers Wood. Our aim is to protect employees, clients, visitors, contractors and the wider public from injury, ill health and avoidable risks associated with cleaning activities in homes, offices and commercial premises.
We are committed to maintaining high standards of health and safety in every cleaning task we undertake. We will, so far as is reasonably practicable, provide and maintain safe systems of work, safe equipment, safe handling and use of substances, and a working environment that is without significant risk to health.
Our key objectives are to prevent accidents and work related ill health, comply with applicable health and safety legislation and guidance, regularly review our procedures to improve performance, and ensure all cleaners understand their responsibilities through information, instruction and training.
Management has overall responsibility for implementing this Health and Safety policy and for ensuring that appropriate arrangements, resources and supervision are in place. This includes assessing risks associated with cleaning work across our service area, selecting suitable cleaning products and equipment, providing personal protective equipment where needed, and organising induction and refresher training for staff.
Managers will investigate reported incidents and near misses, implement corrective actions, and monitor compliance with safe working procedures. They will review this policy on a regular basis, or sooner if there are significant changes in legislation, working practices or equipment.
Each cleaner has a duty to take reasonable care of their own health and safety and that of others who may be affected by their work. Employees must follow training and instructions provided, use equipment and personal protective equipment correctly, report hazards, defects and incidents promptly, and cooperate fully with management to ensure that this policy is effectively implemented.
Cleaners must never undertake tasks for which they have not been trained or that they believe cannot be carried out safely. If in doubt about the safe method for any cleaning activity, work must stop and guidance must be sought from a supervisor.
We will identify and assess significant risks associated with cleaning tasks in domestic, office and commercial environments. Risk assessments will consider factors such as slips and trips, manual handling, working at height for accessible surfaces, electrical safety, use of chemicals, lone working and interaction with building occupants or visitors.
Findings from risk assessments will be used to develop safe systems of work and method statements. These will be communicated to all relevant staff and will be reviewed whenever work processes, equipment or locations change, or when there is reason to believe that an assessment is no longer valid.
Cleaning often involves the use of chemicals that can present hazards if not managed properly. We will only use cleaning products that are suitable for professional use and will follow the safety information provided by manufacturers. Where required, control of substances hazardous to health assessments will be completed.
Cleaners will receive guidance on correct dilution, application and storage of chemicals, and on the use of personal protective equipment such as gloves and eye protection when specified. Chemicals will be clearly labelled, kept in secure containers and never decanted into unmarked bottles. Products must not be mixed unless specifically authorised by the manufacturer.
All cleaning equipment, including vacuum cleaners, floor machines, extension tools and other appliances, will be selected with safety in mind and maintained in good working order. Faulty equipment must be removed from service immediately and reported for repair or replacement.
Personal protective equipment will be provided where risks cannot be eliminated through other control measures. This may include gloves, protective footwear, aprons, masks or eye protection, depending on the task. Cleaners must use the equipment provided, keep it in good condition and inform their supervisor if it becomes damaged or ineffective.
Cleaning work can involve lifting, carrying and moving of equipment and materials. To reduce the risk of strains and other injuries, manual handling tasks will be assessed and safer methods will be adopted wherever possible, such as using trolleys, lighter equipment, or team lifting for heavier items.
Cleaners will receive instruction on good posture, safe lifting techniques and the importance of avoiding overreaching or carrying excessive loads. Staff should not move large furniture, heavy appliances or other items beyond their capability and must request assistance or alternative arrangements where necessary.
To minimise slip and trip hazards, floors will be cleaned using appropriate methods and warning signs will be displayed when surfaces are wet or being treated. Cables, equipment and materials will be positioned to avoid creating obstacles, and work areas will be kept as tidy as reasonably practicable during and after cleaning.
Any damaged flooring, loose carpets, trailing cables or other hazards encountered on site must be reported to the responsible person at the premises and to management so that appropriate action can be taken.
Some cleaning duties may be carried out by individuals working alone. In such cases, particular attention will be given to communication procedures, access arrangements, and awareness of emergency contacts within each building.
Cleaners must follow agreed lone working procedures, including signing in and out where required, maintaining agreed contact with supervisors, and avoiding confrontation. If they feel unsafe for any reason, they must withdraw from the situation and contact a supervisor as soon as practical.
All accidents, near misses and significant incidents must be reported promptly so that they can be recorded, investigated and, where necessary, steps can be taken to prevent recurrence. Cleaners will be made aware of the emergency arrangements for each site, including fire evacuation routes, assembly points and the location of first aid facilities where this information is available.
In the event of an emergency, cleaners must prioritise their own safety and follow the procedures in place at the premises, cooperating with site management and emergency services as required.
We will provide cleaners with suitable and sufficient training relevant to their roles, including induction training, task specific instruction, refresher training and updates when procedures or equipment change. Information on hazards, controls and safe methods will be provided in clear language.
We are committed to consulting with employees on matters affecting their health and safety. Cleaners are encouraged to raise any concerns, suggestions or questions about safety with their supervisor or management so that these can be addressed promptly.
We will monitor the effectiveness of this Health and Safety policy through site visits, discussions with cleaners and supervisors, review of incident reports and feedback from clients. Where improvements are identified, we will update our procedures and communicate changes to all relevant staff.
This policy is formally reviewed at regular intervals to ensure it remains appropriate for the cleaning services we provide in Colliers Wood and the surrounding area, and that it continues to reflect best practice in health and safety management.
There is no need to pay through the nose for a cleaning service provided by our professional cleaners Colliers Wood. Call us today for a free stimate.
Price List
| Carpet Cleaning | £ 55 |
| Upholstery Cleaning | £ 55 |
| End of Tenancy Cleaning | £ 95 |
| Domestic Cleaning | £ 13.50 |
| Regular Cleaning | £ 13.50 |
| Office Cleaning | £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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