This Privacy Policy explains how Cleaners Colliers Wood collects, uses, stores and protects personal data about its customers and prospective customers in the Colliers Wood area. It also describes your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Cleaners Colliers Wood customers in the Colliers Wood area, as well as individuals who make enquiries about our services.
Cleaners Colliers Wood is a cleaning service provider operating in and around the Colliers Wood area. In relation to the personal data we collect and process, we act as the data controller. This means we decide how and why your personal data is used, and we are responsible for ensuring that such use is compliant with data protection law.
This Privacy Policy applies whenever you contact us, book our services, visit our premises where applicable, or interact with us by any communication method for the purpose of cleaning services in the Colliers Wood area.
We may collect and process the following categories of personal data about you:
Identification and contact data: name, title, residential or business address in the Colliers Wood area or surrounding areas, and other contact details such as messaging handles or postal details when you provide them.
Service and booking data: details of the services you request or receive, property access information you choose to share, dates and times of bookings, instructions or preferences relating to cleaning, and any correspondence associated with your booking.
Billing and payment data: billing address, payment status, and basic transaction details relating to services provided. We do not store full payment card details if payments are processed via a payment provider.
Communication data: records of communications with you, including enquiries, complaints, feedback, and any information you provide when you contact us about our services.
Technical and usage data: limited technical information where relevant, for example basic device or communication data, and data relating to how you interact with our communication channels.
We collect data directly from you when you contact us to request information, obtain a quote, make a booking, update your details, provide feedback or otherwise communicate with us in connection with our services.
We may also receive data indirectly from third party service providers, for example where they support us with payment processing or booking management and pass us information strictly necessary to deliver our services.
We only process your personal data where we have a lawful basis under data protection law. The main lawful bases we rely on are:
Contract: we process data that is necessary to enter into or perform a contract with you, for example to provide cleaning services, manage bookings, process payments and respond to your queries about your service.
Legal obligation: we process data where it is needed to comply with legal obligations, such as record keeping, tax and accounting requirements, and responding to lawful requests from public authorities.
Legitimate interests: we process data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing our relationship with you, improving our services, handling queries or complaints, ensuring the security of our operations, and preventing fraud or misuse of our services.
Consent: in some limited cases, we may rely on your consent, for example where you agree to receive certain forms of optional marketing communications. Where processing is based on consent, you may withdraw your consent at any time.
We may use your personal data for the following purposes:
To provide cleaning services in the Colliers Wood area, including managing enquiries, providing quotes, confirming bookings, and carrying out the services you have requested.
To manage our relationship with you, including communicating about changes to your bookings, responding to questions, handling complaints, and requesting feedback about our services.
To manage billing and payments, including issuing invoices, processing payments through payment providers, handling payment queries, and maintaining payment records.
To operate, maintain and improve our business operations, including quality control, internal reporting, staff training, and service planning.
To meet our legal and regulatory obligations, including accounting, tax and insurance requirements, and responding to authorities where we are legally required to do so.
To protect our rights and interests, such as preventing and detecting fraud, protecting the security of our staff and customers, and managing or defending legal claims.
We retain your personal data only for as long as is necessary for the purposes for which it was collected, or as required to comply with legal, accounting or reporting obligations.
In general, we keep customer records for as long as you have an active relationship with us, and for a reasonable period afterwards to deal with any queries, complaints or legal issues. For example, booking and invoice records may be kept for a number of years in line with tax and accounting rules. Correspondence may be retained for a period that allows us to respond to any follow up matters.
When data is no longer required, we will securely delete it or anonymise it so that it can no longer be associated with you.
We do not sell your personal data. We may share your data with trusted third parties who act as data processors on our behalf to help us deliver our services and operate our business. These may include:
Payment processors who handle payments and refunds on our behalf and provide secure payment processing services.
IT and administrative service providers who support our booking systems, communication tools, data storage, and general business operations.
Professional advisers such as accountants or legal advisers where necessary for legitimate business, legal and compliance purposes.
Where we use third party processors, we ensure that appropriate data protection agreements are in place and that they process your data only on our instructions, with suitable security measures.
We may also share personal data with public or regulatory authorities, law enforcement or insurers where required by law, where necessary to protect our rights, or in connection with legal claims.
Where your personal data is transferred outside the United Kingdom or the European Economic Area by our service providers, we will ensure that an appropriate level of protection is in place. This may include using countries that have been recognised as providing an adequate level of data protection or using approved contractual safeguards with the relevant third parties.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include limiting access to personal data to personnel and service providers who need it for legitimate business purposes, and requiring them to handle such data confidentially and securely.
Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exemptions. Your rights include:
Right of access: you can request confirmation that we process your personal data and ask for a copy of that data.
Right to rectification: you can ask us to correct inaccurate or incomplete personal data we hold about you.
Right to erasure: in certain circumstances, you can request that we delete your personal data.
Right to restriction: you can request that we restrict the processing of your personal data in certain situations.
Right to data portability: in some cases, you can request that we provide your personal data in a structured, commonly used and machine readable format or transfer it to another controller where technically feasible.
Right to object: you can object to processing based on our legitimate interests, including profiling, and we will stop processing unless we have compelling legitimate grounds to continue or the processing is needed for legal claims.
Right to withdraw consent: where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing based on consent before it was withdrawn.
You also have the right to lodge a complaint with a supervisory authority if you are concerned about how we handle your personal data. In the United Kingdom, the supervisory authority is the Information Commissioner.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any updated version will apply to all Cleaners Colliers Wood customers in the Colliers Wood area from the date it is issued.
There is no need to pay through the nose for a cleaning service provided by our professional cleaners Colliers Wood. Call us today for a free stimate.
Price List
| Carpet Cleaning | £ 55 |
| Upholstery Cleaning | £ 55 |
| End of Tenancy Cleaning | £ 95 |
| Domestic Cleaning | £ 13.50 |
| Regular Cleaning | £ 13.50 |
| Office Cleaning | £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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